Privacy Policy

Effective Date: 7 July 2025

At Waggies Pet Accessories (“Waggies”, “we”, “us”, or “our”), your privacy matters to us. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our website, which is powered by Shopify.

1. Personal Information We Collect

When you visit our site or make a purchase, we collect certain personal information to provide and improve our services. This includes:

Order Information

When you make a purchase or attempt to do so, we collect:

Name
Billing and shipping address
Payment details (processed securely via Shopify Payments or third-party gateways)
Email address and phone number
Order history

Device Information

When you browse the site, we automatically collect:

IP address
Browser type and version
Time zone
Cookies
Information on pages viewed and actions taken on the site (via Shopify’s analytics tools)

Marketing and Communications

If you opt in to our mailing list or promotional offers, we may collect your name and email address for email marketing and personalised content delivery.

2. How We Use Your Information

We use the information collected to:

Process and fulfil orders, including shipping and confirmations
Communicate with you about orders, support queries, or promotions
Screen orders for fraud or suspicious activity
Improve the performance and user experience of our website
Provide targeted marketing or advertising (only if you’ve opted in)

3. Sharing Your Information

Your data is securely handled and only shared with third parties when necessary to provide our services.

We use Shopify to power our online store. Your personal data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. Learn more about how Shopify uses your personal data here:

https://www.shopify.com/legal/privacy

Other trusted third-party services may include:

Payment gateways (e.g. Shopify Payments, PayPal)
Shipping providers (e.g. Australia Post)
Email marketing platforms (e.g. Klaviyo or Mailchimp)
Analytics tools (e.g. Google Analytics, Meta Pixel)

All third-party providers are required to handle your data in accordance with applicable privacy laws.

We do not sell or rent your personal data to any third party.

4. Your Rights

If you’re located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including:

The right to access and correct your personal data
The right to request deletion of your data (subject to legal and transactional obligations)
The right to opt out of marketing communications at any time

You can update your preferences by clicking “unsubscribe” in any marketing email or by contacting us directly.

5. Data Security

We take your data seriously and implement a range of security measures, including encryption, secure payment gateways, and limited access protocols. However, no transmission or storage system is completely secure — please contact us if you suspect any misuse.

6. Cookies and Tracking

Our site uses cookies to:

Remember items in your cart
Understand how users interact with the site
Deliver personalised experiences and offers

You can manage or disable cookies in your browser settings. Please note this may affect site functionality.

For more information about Shopify cookies:

https://www.shopify.com/legal/cookies

7. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If you believe your child has provided us with personal information, please contact us and we’ll delete it.

8. Policy Updates

We may update this Privacy Policy to reflect changes to our practices or legal obligations. The latest version will always be published on this page with the updated effective date.