T&C's

Terms and Conditions

Returns Policy | Shipping Policy | Terms of Service

Returns Policy

We back our products, and your big dog.

If something’s not quite right, we’ll work with you to make it right.

30-Day Returns

We accept returns within 30 days of delivery for any unused product in original condition with tags/packaging attached. To be eligible:

  • Item must be unused and undamaged

  • Return must be requested within 30 days of receipt

  • Proof of purchase required

Please note: Return shipping is at the customer’s expense unless the item is faulty.

Faulty or Incorrect Items

We stand by our workmanship. If your item arrives damaged or not as described, contact us within 7 days and we’ll arrange a replacement or refund, including shipping.

Non-Returnable Items

Due to hygiene and safety, we cannot accept returns on:

  • Used collars, leads, or accessories

  • or Gift cards or digital vouchers

Shipping Policy

We ship fast, so tails keep wagging.

Dispatch Times

All orders are packed with care and shipped from Adelaide, SA. Most orders are dispatched within 24 hours.

Shipping Rates & Delivery Estimates

  • Standard Shipping (Australia-wide): 2–7 business days

  • Express Shipping: 1–4 business days

All delivery timeframes are estimates and may vary based on location or seasonal demand.

Tracking Your Order

Once dispatched, you’ll receive a tracking link via email. Waggies is not liable for delivery delays caused by couriers, but we’ll support you with any issues.

International Shipping

Currently we ship only within Australia. We’re working on going global — stay tuned!

Terms of Service

By shopping with Waggies, you agree to the following terms:

1. Product Use & Care

Waggies products are designed for pets only. Always supervise your dog while using collars, leashes or accessories, and regularly check for wear or damage. Improper use or neglect voids warranty.

2. Pricing & Availability

Prices are in AUD and include GST unless otherwise stated. We reserve the right to change pricing or product availability at any time without notice.

3. Order Acceptance

Once your order is placed, we’ll confirm via email. We reserve the right to cancel orders due to errors, suspected fraud, or supply issues.

4. Intellectual Property

All content on this site — including logo, images, copy and product designs — are the property of Waggies and may not be reproduced without permission.

5. Limitation of Liability

To the extent permitted by Australian law, Waggies is not liable for any indirect, incidental, or consequential damages. Your statutory rights under the Australian Consumer Law remain unaffected.

6. Shopify Platform Use

This store is powered by Shopify Inc. They provide the e-commerce platform and manage secure payments, privacy, and transaction infrastructure. See Shopify’s Terms of Service here: https://www.shopify.com/legal/terms